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If Chrome Remote Desktop doesn’t suit your needs, you can give TeamViewer a shot. Read on for more tips and tricks to help out your favorite tech-challenged family members. Just take care of business, and then hit “disconnect.” You’ll feel like a tech support wizard, and you’ll be able to print out coupons reading “One free remote help session” to give out as gifts for the holidays.
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You can try to troubleshoot why your cousin can’t seem to connect to her wireless router, or you can even help your grandmother upgrade to Windows 8.
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You can download and install an anti-virus program for the uncle who just admitted he doesn’t have one, or you can run a full system scan if you think something might be causing problems. Congratulations! Once you’ve successfully connected, you’ll see your host’s desktop right within your browser and will be able to interact freely.Īt this point, you have access to a wide range of possibilites. Your host will need to email or call you to give you the number.Ĩ.
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On your host’s computer, Chrome Remote Desktop will generate a 12-digit access code for security reasons. You and your host should both click on “Get started” under “Remote Assistance.” At this point, you’ll choose “Access,” while your host will choose “Share.”ħ. From here, you can choose to establish a short-term connection, called “Remote Assistance,” or a long-term one, called “My Computers.” For family tech support, you’ll most likely want the former.Ħ. You’ll need to authorize the extension, connect it to a Google account, and grant it permissions.ĥ. Open a new tab and click the “Chrome Remote Desktop” icon. Add the Chrome Remote Desktop add-on to Chrome on both computers.Ĥ. Chrome Remote Desktop can run on Windows Vista, Windows 7, and now Windows 8, as well as Linux and any OS X 10.6 and above.ģ. If your tech-challenged relative remains suspicious of all “Internets” that aren’t Internet Explorer, you can always change the desktop shortcut to the IE icon to keep them reassured (not that we endorse such nefarious methods!).Ģ. Make sure Chrome is the default browser on both machines.
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How to Use Chrome Remote Desktop as Tech Supportġ. Highlights include copy-and-paste abilities between the two machines, as well as a live audio feed (in Windows only) for sharing music, conference calls, or the latest video of a cat learning to play the clarinet. We covered the original beta release of Chrome Remote Desktop more than a year ago, and now that Google has ironed out the tool’s quirks and beefed up its features, we’ve got to say that the extension looks pretty promising. Hopefully, with these tools, your days of uninstalling 15 browser search bars for the umpteenth time will come to an end.
We’ve compiled a few ways to use Google Chrome Remote Desktop, as well as a few other programs, to lend a hand to a technophobe friend or family member in need. Still, most families have a few bewildered Luddites that could be spared hours of frustration with the aid of a remote connection.
That being said, we feel the need to point out that there are plenty of moms and dads out there – as well as grandparents – that are total digital pros. Google project manager Stephen Konig said earlier this week in a blog post that the add-on will “make you the family hero,” empowering you to fix your parents’ computer woes with a few clicks of the mouse. Instead of presenting Chrome Remote Desktop as a networking tool for high-powered tech corporations, Google’s envisioning it as a means to bring relatives closer together. Yet what seems most innovative about this tool is not its capabilities, but its marketing. This simple, free browser extension enables users to connect remotely to other computers. Fitbit Versa 3Įarlier this week, Google announced that its remote desktop extension, Chrome Remote Desktop, had graduated out of beta.
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